# Trust in AI and Robotics

Sanctuary is working towards human-like intelligence in general-purpose robots that will help us all work more safely, efficiently, and sustainably while also creating new opportunities and jobs.

Accepting general-purpose robots as digital colleagues will be about trust: trust in one another is essential for a successful and productive work environment.

Engineering trust into a platform to deliver the right customer experience and user experience is about architecting the right 10 Dimensions of Trust, and delivering digital colleagues that demonstrate those 10 dimensions.

### 1. Colleagues That are There For You

High availability and reliability, enabled with hot- and cold-standby backup capabilities is architected into the Sanctuary solutions and general-purpose robots with highly available connected fleet management services.

### 2. They Remain Focused and Learn Quickly

Sanctuary general-purpose robots are engineered to accept feedback, update rapidly and, when appropriate, update over-the-air (OTA). As well as using advanced machine-learning and cognitive reasoning, Sanctuary’s fleet of general-purpose robots is engineered using DevOps and OTA technologies to manage and maintain the fleet with up-to-date knowledge and skills.

### 3. They Learn from Mistakes

Sanctuary technology is designed to allow individual robots deployed at a customer site to adapt and learn skills developed with other robots at that customer's facilities.

### 4. They Think Like You Do

Sanctuary robots are engineered to learn the preferences of their colleagues, easing the introduction and adoption into the workplace.

### 5. Trust but Verify

Sanctuary’s cognitive platform is designed to allow operators and managers to audit the decisions, track the individual activities within a task, and ensure that if a robot choice needs to be corrected, it is clear why it chose to do the task in a particular way.

### 6. Safe to Work With

The Sanctuary general-purpose robots are designed and engineered to minimize the risk to people, prioritizing human interaction and safety.

### 7. Demonstrates Common Sense

Sanctuary is engineering its cognitive platform and general-purpose robots to encapsulate common knowledge and an ability to reason about that to display a level of common sense.

### 8. Maintains Privacy and Security

Sanctuary is engineering its general-purpose robots and cognitive platform to encapsulate up-to-date understanding and techniques for preserving privacy and confidentiality of customers' data.

### 9. Aware of Bias and Data Drift

At Sanctuary, we work hard to ensure our cognitive platform is designed to minimize the risk of bias by monitoring and reviewing data we use to determine if there is a drift or change in any inherent bias.

### 10. Operates Legally

Sanctuary diligently abides by the best software and hardware practices, including those specific to customers’ industries, and fit within national legal guidelines.

Working with trusted technology that performs reliably and accurately will greatly impact the entire work environment. A digital colleague who you can trust will create the opportunity for you to focus on what you do best and delegate the rest to them.

Sanctuary AI is on a mission to create the world’s first human-like intelligence in general purpose robots. Join us and work with world leaders in the fields of artificial intelligence, cognition, and robotics—all working together toward a common goal. [Visit our careers page to learn more](https://sanctuary.ai/careers/ "Careers").